Service Lead

Transportation & Logistics Staffing Operations

Location: Florida (Floating Market Assignment)

Schedule: Monday-Friday, 4:30 AM - 2:00 PM

Compensation: $24.00 - $27.00 per hour, plus bonus opportunity upon permanent hire

Position Summary

We are seeking a motivated and service-focused Service Lead to support daily transportation and logistics staffing operations within one of Florida's largest markets. As the second-largest market in the state, this role plays a critical part in ensuring exceptional service delivery to both clients and associates.

The Service Lead will serve as a key operational leader responsible for managing driver assignments, maintaining client relationships, driving revenue growth, and supporting a diverse workforce, including Class A and Class B drivers as well as administrative personnel. This position requires a proactive, self-driven professional who thrives in a high-volume environment and is committed to delivering outstanding customer service.

Key Responsibilities

• Lead daily staffing and workforce operations for transportation and logistics accounts.
• Manage and support Class A drivers, Class B drivers, and administrative associates.
• Handle a high volume of inbound and outbound phone activity, averaging 100-200 calls per day.
• Build and maintain strong relationships with clients and associates through consistent communication and service excellence.
• Identify opportunities to increase revenue through upselling, cross-selling, and proactive account management.
• Coordinate employee scheduling, attendance tracking, and shift coverage.
• Resolve associate and client concerns in a timely and professional manner.
• Ensure compliance with company policies, safety standards, and transportation regulations.
• Collaborate with branch leadership and market teams to achieve operational and financial goals.
• Support multiple locations within a designated floating market territory.
• Maintain accurate records and documentation within company systems.

Schedule & Work Environment

• Monday through Friday, 4:30 AM to 2:00 PM.
• Will work independently for approximately the first hour each morning before additional staff arrive.
• Rotating weekend coverage as business needs require.
• Required to work one major holiday per year.
• Fast-paced, high-volume environment requiring strong multitasking and prioritization skills.

Qualifications

Required

• Bilingual in English and Spanish.
• Strong customer service and relationship-building skills.
• Ability to work independently and make sound decisions with minimal supervision.
• Positive, upbeat, and team-oriented attitude.
• Strong sense of urgency and ability to thrive in a busy operational environment.
• Excellent communication and problem-solving skills.
• Demonstrated ability to proactively identify and act on opportunities for process improvement and revenue growth.

Preferred

• Experience in transportation, logistics, workforce management, or staffing operations.
• Knowledge of DOT regulations and transportation compliance.
• Experience working with commercial drivers and logistics workforce scheduling.

What We're Looking For

The ideal candidate is an energetic and self-motivated leader who enjoys building relationships, solving problems, and driving business results. You are proactive rather than reactive, comfortable managing a high call volume, and capable of supporting a tenured and experienced team while maintaining a strong focus on customer satisfaction and operational excellence.

Compensation & Benefits

• Hourly pay: $24.00 - $27.00 per hour
• Bonus opportunity available upon permanent hire
• Opportunity to work within one of Florida's largest and most successful transportation markets
• Collaborative and experienced team environment, with many team members having 15+ years of tenure

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.